FREQUENTLY ASKED QUESTIONS
Locally owned with an A+ Better Business Bureau rating we have been manufacturing, selling and installing industry leading windows & doors to homeowners in Ottawa and the Valley since 1948.
No, all estimates are completely free of cost and obligation.
Yes, our teams of dedicated installers are meticulous craftsmen who take great pride in providing expert installations.
Installing during winter is typically not an issue as our experienced installers take measures to do so efficiently. Their methods allow them the complete your installation having little or no impact on the comfort level in your residence.
Have your sales representative show you a cross section of the window you are considering purchasing. Look at the walls, chambers, weather-stripping, hardware and the spacer bar between the glass. The thicker the walls and the greater the number of chambers the better the window. Also look at the frame depth. The deeper the frame the better the window. Same for the spacer bar, hardware and weather-stripping. All should be of good quality and the hardware should be heavy duty.
Yes, white is the standard though we have hundreds of custom colours to choose from. Make sure you see a sample as some company’s white as many have a blue hue to it. Commercial Brown, grey, black, and beige are also popular choices.
Warranty is valid on windows and doors purchased and installed by Scheel on or after June 1 2020. Please ask your sales representative for a written copy.
Low “E” stands for Low emissivity which is a coating that is applied to the surface of the glass in windows and doors. The coating helps to keep your home at your desired temperature year round. Specifically helping to keep warm air in the home during the winter months and cool air in during the summer months without affecting natural light. The coating also helps to block harmful UV radiation to protect floors, furniture and window coverings. Argon gas helps improve thermal efficiency in windows by significantly reducing heat transfer and loss by providing improved insulating properties to the window.
These are decorative bars used to give the impression of having divided lites. They come in different styles, shapes and material. Simulated Divided Lites are creating by applying the desired material to the interior, exterior or in some cases both surfaces to the glass.
If your screens are on the inside, it may be beneficial to remove them in the winter especially if you are experiencing ice build-up or seeing condensation on the interior of your windows. Removing the screens will likely provide better airflow to your windows which should help to reduce the condensation.
Yes, we have one service technician and stocked parts department to take care of all your needs.
Knowing that quality windows and doors must be properly installed in order to function at their best we train each installer to the highest industry standards.
At Scheel Window & Door, our dedication to quality workmanship and customer satisfaction doesn’t end when the product leaves our manufacturing plant.
INDUSTRY LEADING WARRANTY
We are confident that you will be pleased with your installation. Peace of mind is provided on all installations of windows and doors with our exclusive 25 year Worry Free Warranty.
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